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Shipping, Tax & Delivery FAQs

See below for answers to frequently asked questions about shipping, tax and delivery.

1. When will I receive my order?
2. Shipping Charges
3. Other Shipping Methods
4. GEMPLER'S Shipping Saver
5. International Shipping
6. Products Requiring Special Handling
7. Sales Tax


1.

When will I receive my order?


In-stock items shipping via Standard Ground will be received in 2-5 business days. For exact delivery dates, please contact customer service at 1-800-382-8473 or email customerservice@gemplers.com. Orders placed on Saturday or Sunday will not be processed until the following business day.

For items shipping direct from the manufacturer, shipping times will vary. For estimated delivery dates, please contact customer service at 1-800-382-8473 or email customerservice@gemplers.com.


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2.

Shipping Charges


Shipping charges will be calculated based on the weight of your order and displayed during checkout.

Most products are shipped via Federal Express (FedEx®). Items too large or heavy for FedEx are shipped via truck. If the combined weight of your order exceeds 150 pounds, it may be more economical to ship via truck. Shipping charges will be quoted when you place your order, or in some cases, shortly thereafter via email or phone.

PLEASE NOTE: Add $2 to standard ground shipping charges for hazardous items such as fire extinguishers and flares.

Most orders received before 2 p.m. CT ship that same day. Orders received after this time will generally ship the next day. We ship Monday through Friday only. Orders received during the weekends and holidays are shipped during the next business day.


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3.

Other Shipping Methods


You can also choose to send your order by one of these other shipping methods:
Next Day
Second Day Air

Actual shipping charges apply for these shipping methods, including expedited delivery services. Charges are calculated at checkout.


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4.

GEMPLER'S Shipping Saver


Get 365 days of unlimited ground shipping for only $59. Applies to orders shipping to the 48 contiguous states. Special orders, express and international shipping, orders requiring special handling and orders that include items shipped by motor freight are not included. GEMPLER'S Shipping Saver (GSS) is for use by up to five buyers per account and applies only to GEMPLER'S orders. Product promotions or other discounts may not be applied to the purchase price of GSS. GEMPLER'S reserves the right to discontinue offering GSS to customers at any time, however, existing customers will be served for the remainder of their terms. To join GSS, simply add Item No. 12SHIPSAVE to your order.


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5.

International Shipping


For all orders shipped outside the 48 contiguous states (including AK, HI and PR) charges will be determined at checkout when order is placed. Call for a quote if sending a check. Items which do not meet FedEx weight and dimension standards are noted as such and shipped via an alternate means. You pay actual freight charges. When placing an Internet order, you may request when you check out that you be contacted with confirmation of shipping charges before your order is shipped.


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6.

Products Requiring Special Handling


Products requiring special handling per D.O.T. regulations will require additional shipping charges. Some products or components of some products are considered hazardous by the D.O.T. (flammable, combustible, etc.) and therefore require special handling. For specific details, call 1-800-382-8473.


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7.

Sales Tax


GEMPLER'S is required to charge state and local tax on items shipped to addresses within the following state(s): WI. If applicable, please provide sales tax exemption certification and clearly state which items are tax exempt.


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