International Info

Thank you for your interest in GEMPLER'S! Our goal is your complete satisfaction and with this in mind we want to make it even easier for you, our international customer, to do business with us. Please see our international ordering information area below, and don't forget, our experienced, bilingual staff is always ready to assist you.

Para mejor servir a nuestros clientes internacionales, ofrecemos la información que busque en ingles y español. Para información en español haz click aqui.

International Info Menu
How to Order
Request a Free Catalog
Shipping Options/Documentation Offered
Payment Options
Important Product Information for International Customers
Terms and Conditions
Frequently Asked Questions

How to Order
GEMPLER'S has made shipping many of your favorite products internationally a lot easier. When you see this icon International Icon International Icon, it means that item is eligible for export when stock is available.

Other products may be permitted to ship internationally. GEMPLER'S processes our export transactions in compliance with the US Export Administration Act, and other applicable U.S. laws and regulations concerning exports.

Don't worry. When you're ready to order, our export team will help you!

Phone: 1-608-373-2798 (Mon. – Fri. 7am – 5pm CT)
Fax: 1-608-662-3360

  • When placing your order, make sure to include your telephone number including country and area code. We cannot deliver international orders without a phone number.

  • Be sure to designate a physical shipping address and not a P.O. box.

  • If your address does not require a postal code, please type "0" or "N/A" in the postal code field. Do not leave this area blank.

  • If items will be exported beyond shipping address, please provide the final destination company and country of the end user of the items.

Shipping Options/Documentation Offered

  • GEMPLER'S ships to all countries, with the exception of those restricted from trade by the United States or international sanctions.

  • We will ship your order to a local airport, seaport, U.S. Freight Forwarder, Customs Broker or directly to your door.

  • UPS Worldwide Express Saver is our preferred shipping method. Canada is the only international destination we can ship via UPS Ground. Orders to Puerto Rico ship UPS 2nd Day Air unless there is a request for an upgrade to UPS Next Day.

  • We will always notify you of freight charges for your approval prior to order submission. Please note: import duties and clearance fees are always the responsibility of the buyer.

  • A commercial invoice is included with each international shipment.

  • If you require special documentation due to import regulations in your country, or if you would like to use your own carrier, please contact: to make arrangements for your order.

Payment Options

  • We do not accept personal checks, cashier's checks or money orders as methods of prepayment for international orders. Prepayment by wire transfer is the only payment we accept. Exceptions may apply for Canada or Puerto Rico.

  • All payments must be made in U.S. currency unless special arrangements have been made prior to purchase.

  • Please contact our International Department at: with any questions on payment options.

Important Product Information for International Customers

  • Please note that any electrical equipment listed in our catalogs and on our website are made for 110V usage. If you require 220/240V, please let us know in the comment section of your order form and we will be glad to assist you with getting the proper product.

  • Some of our products contain material that is considered hazardous for shipment and can, therefore, not be exported. Our International Department will contact you should you want to order any of these products and assist you with finding non-hazardous alternatives.

  • Most of our measuring equipment is produced with English unit measurements (feet, inches). If you prefer measuring in Metric units (meters, cm, mm), please let us know in the comment section on your order form and we will be glad to inform you of any metric versions of our products.

  • For any special requirements, please contact our International Department at: and we will work with you to ensure that you get exactly the product you are looking for.

Frequently Asked Questions

Can I buy your products in my own country?
We have a number of resellers in many countries around the world. These resellers are knowledgeable about your product needs and can assist you with selecting the right equipment. They also offer valuable assistance with shipping and import procedures to make sure your order is handled in the best possible way for you. Please contact and we will gladly assist you with your order.

How do I know that the products I have ordered will work in my country?
All products in our catalog are made for use in the United States. However, we are pleased to supply products that are made for other regions and countries, such as electrical equipment for 220V output, or measuring equipment for the metric system, or compasses calibrated for optimal accuracy in your country. Just let us know what you need, and we will be glad to assist.

What will be the final delivery cost of my product?
We will quote you a shipping charge upon request that accounts for only the actual freight cost of moving your order from our warehouse to your destination. Any customs clearance fees and local import/sales taxes are the responsibility of the buyer, and are NOT included in the shipping charge.

What kind of documentation will be sent along with the order?
All international orders will be accompanied by a Commercial Invoice that states a description of the goods, the sales price, and the country of origin of the goods. If you require special documentation other than a Commercial Invoice, please contact our International Department at, and we will be happy to assist you with your request.

International Terms of Sale