International Info

Thank you for your interest in Gempler's! Our goal is your complete satisfaction and with this in mind we want to make it even easier for you, our international customer, to do business with us. We hope you find this new, expanded international ordering information area to be helpful in answering any questions you may have. And don't forget, our experienced, bilingual staff is always ready to assist you.

As a service to our Spanish speaking customers, we offer the following information in both English and Spanish. Please indicate your choice below.

Para mejor servir a nuestros clientes internacionales, ofrecemos la información que busque en ingles y español.  Para información en español haz click aqui.

Quick Facts Menu:
How to Order
Request a Free Catalog
Shipping Options/Documentation Offered
Payment Options
Important Product Information for International Customers
Terms and Conditions
Frequently Asked Questions
International Reseller Locator

How to Order

• When placing your order, please make sure that you include your telephone number including country and area code. We cannot deliver international orders without a phone number.
• If your address does not require a postal code, please type "0" or "N/A" in the postal code field.
• If you have a preferred shipping method, please inform us of this in the comment section of the order form.
• If you would like to receive a quotation of shipping charges BEFORE your order is processed, please make this request in the Comment section of your order form.  Unless you request a quotation, your order will be processed and shipping charges added to your order total.
• Please make sure you designate a physical shipping address and not a P.O. box.

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Shipping Options/Documentation Offered

• Gempler's ships to all countries, with the exception of those restricted from trade by the United States or international sanctions.
• Your order can ship via courier, freight forwarder, or through the U.S. Postal Service. 
• Gempler's will ship your order to a local airport, sea port, forwarding agent, customs broker or directly to your door.
• Please note that import duties and clearance fees are always the responsibility of the buyer.
• A commercial invoice is included with each international shipment. 
• If you require special documentation due to import regulations in your country, please contact: export@gemplers.com to make arrangements for your order.

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Payment Options

• Credit Cards - MasterCard, VISA, American Express or Discover are accepted. The "Bill To/Invoice" address must be the address to which your bank mails your credit card statement.
• Prepayment - Personal check, cashier's check, wire transfers and money orders are acceptable methods of prepayment. Payment must be made in U.S. currency unless special arrangements have been made prior to payment.
• Letter of Credit - Accepted for orders when pre-approved. Please contact Gempler's International Department at: export@gemplers.com prior to opening a letter of credit.
• Other Payment Methods - Gempler's is always open to discussing any special arrangements that might make it possible for you to easily complete business transactions. Please contact our International Department at: export@gemplers.com with any questions.

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Important Product Information for International Customers

• Please note that any electrical equipment listed in our catalog and on our Web site are made for 110 Volt usage. If you require 220/240 Volt, please let us know in the comment section of your order form and we will be glad to assist you with getting the proper product. (This excludes all Festool products, replacement parts and/or accessories. Festool products may not be shipped outside the US.)
• Some of our products contain material that is considered hazardous for shipment and can, therefore, not be exported. Our International Department will contact you should you want to order any of these products and assist you with finding non-hazardous alternatives.
• Most of our measuring equipment is produced with English measurements (feet, inches). If you prefer measuring in Metric units (meters, cm, mm), please let us know in the comment section on your order form and we will be glad to inform you of any metric versions of our products.
• For any special requirements, please contact our International Department at: export@gemplers.com and we will work with you to ensure that you get exactly the product you are looking for.

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International Terms of Sale

Frequently Asked Questions

How do I know that the products I have ordered will work in my country?
All products in our catalog are made for use in the United States. However, we are pleased to supply products that are made for other regions and countries, such as electrical equipment for 220V output, or measuring equipment for the metric system, or compasses calibrated for optimal accuracy in your country. Just let us know what you need, and we will be glad to assist.

What will be the final delivery cost of my product?
We will quote you a shipping charge upon request that accounts for only the actual freight cost of moving your order from our warehouse to your destination. Any customs clearance fees and local import/sales taxes are the responsibility of the buyer, and are NOT included in the shipping charge.

What kind of documentation will be sent along with the order?
All international orders will be accompanied by a Commercial Invoice that states a description of the goods, the sales price, and the country of origin of the goods. If you require special documentation other than a Commercial Invoice, please contact our International Department at export@gemplers.com, and we will be happy to assist you with your request.