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Customer Service

We're Here to Help!

Our friendly representatives make ordering fast and simple, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your address, help with returns, process catalog requests, and more. Have a large-quantity order? They can help with that, too. Contact Customer Service today for help with:

  • Placing an order
  • Pricing and availability
  • Updating your address
  • Returns
  • Catalog Requests
  • Large Volume Discounts, Quotes & Bids
Hours:
Mon. - Fri. 7:00 a.m. to 7:00 p.m., CT
Sat. 7:00 a.m. to 3:30 p.m., CT
Sun. Closed

Phone:
1-800-382-8473 (USA)
1-608-662-3301 (outside USA)

Fax:
1-800-551-1128 (USA)
1-608-662-3360 (outside USA)

E-mail: customerservice@gemplers.com


Returns

If you're not satisfied with your purchase, we'll give you your choice of:
• Replacement
• Credit your account
• Refund

Simply call Customer Service to obain a Return Materials Authorization (RMA) number*, then fill out the form on the back of the packing slip you received with your order and return it with your merchandise. You can also use our easy online return form. Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment. Please pack your shipment securely. For your protection, you should insure the shipment for its value.

Address the shipment to:
GEMPLER'S Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546

If you have any questions about how to return merchandise, contact Customer Service at 1-800-382-8473 (outside USA, 1-608-662-3301).

*NOTE: Please return merchandise only after receiving a Return Materials Authorization (RMA) Number.


Additional Resources

Track Order Product Support Customization Website FAQ

We're Here to Help!

Our friendly representatives make ordering fast and simple, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your address, help with returns, process catalog requests, and more. Have a large-quantity order? They can help with that, too. Contact Customer Service today for help with:

  • Placing an order
  • Pricing and availability
  • Updating your address
  • Returns
  • Catalog Requests
  • Large Volume Discounts, Quotes & Bids
Hours:
Mon. - Fri. 7:00 a.m. to 7:00 p.m., CT
Sat. 7:00 a.m. to 3:30 p.m., CT
Sun. Closed

Phone:
1-800-382-8473 (USA)
1-608-662-3301 (outside USA)

Fax:
1-800-551-1128 (USA)
1-608-662-3360 (outside USA)

E-mail: customerservice@gemplers.com


Returns

If you're not satisfied with your purchase, we'll give you your choice of:
• Full Credit
• Equal Exchange
• Money Back

Simply call Customer Service to obain a Return Materials Authorization (RMA) number*, then fill out the form on the back of the packing slip you received with your order and return it with your merchandise. You can also use our easy online return form. Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment. Please pack your shipment securely. For your protection, you should insure the shipment for its value.

Address the shipment to:
GEMPLER'S Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546

If you have any questions about how to return merchandise, contact Customer Service.

*NOTE: Please return merchandise only after receiving a Return Materials Authorization (RMA) Number.


Additional Resources

Track Order
Product Support
Customization
Website FAQ
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