Customer Service

Customer Service Representative
We're Here to Help!

Our friendly representatives make ordering fast and simple, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your address, help with returns, process catalog requests, and more.

Friendly Service, Every Day
About Us History Customer Service

Contact Customer Service:
Hours:
Mon. - Fri. 6:30 a.m. to 8:00 p.m.
Sat. 7:00 a.m. to 5:00 p.m.
Sun. 9:00 a.m. to 5:00 p.m., CT

Phone:
1-800-382-8473 (USA)
1-608-662-3301 (outside USA)

Fax:
1-800-551-1128 (USA)
1-608-662-3360 (outside USA)

E-mail: customerservice@gemplers.com

Returns:

If you're not satisfied with your purchase, we'll give you your choice of:
• Full Credit
• Equal Exchange
• Money Back

Simply call Customer Service to obain a Return Materials Authorization (RMA) number*, then fill out the form on the back of the packing slip you received with your order and return it with your merchandise. You can also use our easy online return form. Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment. Please pack your shipment securely. For your protection, you should insure the shipment for its value.

Address the shipment to:
GEMPLER'S Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546

If you have any questions about how to return merchandise, contact Customer Service.

*NOTE: Please return merchandise only after receiving a Return Materials Authorization (RMA) Number.

Additional Resources:

Track Order Product Support Corporate Sales Website FAQ