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Customer Service

Questions about your order?

Our friendly representatives make ordering fast and simple, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more.
Questions about how
to use our site?
Visit our Website FAQ page to find your answer.
Hours:
Mon. - Fri. 6:30 a.m. to 8:00 p.m., Sat. 7:00 a.m.
to 5:00 p.m., Sun. 9:00 a.m. to 5:00 p.m., CST
Phone:
1-800-382-8473 (USA)
1-608-662-3301 (outside USA)
Fax:
1-800-551-1128 (USA)
1-608-662-3360 (outside USA)
Email:
customerservice@gemplers.com
Click on the tabs below to view more information
  • Questions about
    our products?
  • Need to return a product?
    (Return Policy)
  • Additional
    Resources
Techhnical Product Support Representative
If you have questions regarding any of our products, call Technical Services at 1-800-874-4755 or visit our online Technical Product Support Dept.
Our vendors carry thousands of items we don’t show in our catalog or on our web site. Our Technical Product Support Department will try to locate that item you just can’t find. Contact our Technical Product Support Department at
1-800-874-4755 or fill out our online Special Order Form
for all of your special order needs.
Hours: Mon. - Fri. 8:00a.m. - 4:30p.m. CST
Click Here to Email the Technical Product Support Dept. Call the Technical Product Support Dept at 1-800-874-4755
       
If you’re not satisfied with your purchase, we'll give you
your choice of:

• Full Credit
• Equal Exchange
• Money Back
Simply fill out our online returns form, follow the instructions on the back of the packing slip you
received with your order, or call our Customer Service Department toll free at 1-800-332-6744
(Outside USA, call 1-608-662-3301).
Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment.
Once you have obtained an RMA number, fill out the return form on the back of the packing slip and return it along with the merchandise for an exchange or refund. Please pack the shipment securely.
For your protection, you should insure the shipment for its value.
If you have any questions about how to return merchandise, contact Customer Service:
E-mail: customerservice@gemplers.com
Phone: 1-800-332-6744       Outside the USA call: 1-608-662-3301
Address the shipment to:   GEMPLER'S Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546
NOTE: Please return merchandise only after
receiving a Return Materials Authorization (RMA) Number.
r.jaeger@gemplers.com
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