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Questions about
your order? |
| Our friendly representatives make ordering fast and simple, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more. |
Right: Part of our team of
Customer Service Representatives |
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Hours: |
7:00 A.M. to 7:00 P.M. CST, Monday-Friday | 9:00 A.M. to 5:00 P.M. CST, Saturday |
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| Phone: |
1-800-382-8473 (USA) | 1-608-662-3301 (outside USA) |
| Fax: |
1-800-551-1128 (USA) | 1-608-662-3360 (outside USA) |
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Email:
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Questions about
our products? |
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If you have questions regarding any of our products, call Technical Services at 1-800-874-4755 or visit our online Technical Product Support Dept.
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| Our vendors carry thousands of items we don’t show in our catalog or on our web site. Our Technical Product Support Department will try to locate that item you just can’t find. Contact our Technical Product Support Department at 1-800-874-4755 or fill out our online Special Order Form for all of your special order needs. |
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Need to return a product? (Return Policy)
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If you’re not satisfied with your purchase, we'll give you
your choice of:
• Full Credit • Equal Exchange • Money Back |
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| Simply fill out our online returns form, follow the instructions on the back of the packing slip you received with your order, or call our Customer Service Department toll free at 1-800-332-6744 (Outside USA, call 1-608-662-3301). |
| Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment. |
Once you have obtained an RMA number, fill out the return form on the back of the packing slip and return it along with the merchandise for an exchange or refund. Please pack the shipment securely.
For your protection, you should insure the shipment for its value. |
If you have any questions about how to return merchandise, contact Customer Service:
E-mail: customerservice@gemplers.com
Phone: 1-800-332-6744 Outside the USA call: 1-608-662-3301 |
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Address the shipment to:
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GEMPLER'S Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546 |
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| NOTE: Please return merchandise only after receiving a Return Materials Authorization (RMA) Number. |
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Additional Resources
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| We are committed to providing industry leading service. If you have any comments about our service or ideas for improvement, please feel free to contact me. |
Ryan Jaeger
Brand Manager |
Phone: 1-800-382-8473
E-mail: r.jaeger@gemplers.com |
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